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20121222
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him for complaining. he's been unemployed since july saying being told to call back is frustrating. >> if you don't make it through or don't contact them, they'll make the decision based on information they have. which will go against you. >> june and dave are calling different phone systems run by the same agency. the employment development department. >> people in government must ál >> they do know a state audit in march, 2011 first outlined problems in the phone system. and the follow up audit confirmed issues are very serious. of the 29.7 million calls in which individuals asked to speak to an agent, 24.9 million, 84% were unsuccess oofl people have a lot of expectation that's i call and someone is there to answer. well there are finite resources of staff. >> the spokesperson says budget limitations and the volume of calls to the unemployment insurance line make it difficult to answer every call. >> demand is overwhelming. and we're doing our best to try to make information available for customers. >> she has the same advice for people having trouble on the disability insuranc
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